Job Description

Billing & Accounts Receivable Specialist

At Resthaven, we believe care is more than a profession it's a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith-centered purpose. As a not-for-profit, faith-based organization, we're dedicated to enriching lives both for those we serve and those who serve alongside us. Whether you're looking to grow your career or find a more supportive and purpose-driven workplace, you'll find it here. We'll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day.

Position Summary: Responsible for the accurate and timely billing, collection, reconciliation, and management of accounts receivable for senior care and senior living services. Ensures compliance with Medicare, Medicaid, insurance regulations, and organizational policies while providing exceptional customer service to residents and families.

Pay Range: $18 - $22. Pay is based on experience and applicable licensure.

Employment Type & Schedule: Part-Time | 4 Days per week | 20-25 hours per week

Why Join Resthaven?

• No mandatory overtime (No Mandation)
• Agency-free care teams
• NOMI Health Insurance Network $0 copays, $0 deductibles, and $0 coinsurance for full-time employees
• Tuition reimbursement eligibility after 6 months
• Supportive, mission-driven work culture
• Career growth and advancement opportunities
• Make a meaningful impact in the lives of residents every day

Essential Responsibilities

• Resident & Family Service:
  • Serve as a primary point of contact for residents, family members, and responsible parties regarding billing statements, account balances, payment options, and insurance-related questions.
  • Respond to billing inquiries promptly, professionally, and courteously.
  • Educate residents and families regarding billing processes, insurance coverage, payment resources, and organizational policies.
  • Work collaboratively with residents, families, and staff to resolve account concerns while maintaining positive relationships.
  • Demonstrate a hospitality-focused approach that supports Resthaven's mission and commitment to exceptional service.
• Billing & Accounts Receivable:
  • Prepare and process billing for services provided across Independent Living, Assisted Living and Skilled Nursing operations.
  • Submit and maintain accurate billing for private pay, Medicare, Medicaid, long-term care insurance, Medicaid waiver, PACE, and other third-party payers as assigned.
  • Process resident charges, payments, adjustments, and account updates in a timely manner.
  • Import and reconcile electronic remittance advices and payer information.
  • Maintain accurate resident account records and supporting documentation.
  • Review accounts receivable balances and assist with collection activities related to outstanding resident accounts.
  • Investigate billing discrepancies and coordinate appropriate corrections with internal departments and payer sources.
  • Assist with month-end and year-end billing and accounts receivable processes.
  • Compile and prepare routine and special reports related to billing and accounts receivable activity.
  • Collaborate with other billing team members to provide coverage and support across all levels of care.
  • Maintain compliance with applicable billing regulations, payer requirements, HIPAA standards, and organizational policies.
  • Perform other position-related duties as assigned.

Education, Training, Experience

• High school diploma or successful completion of GED test.
• Associate degree in Accounting, Business Administration, Healthcare Administration, Finance, or a related field preferred.
• Two (2) or more years of experience in billing, accounts receivable, healthcare administration, customer service, accounting support, senior living, or related business operations preferred.
• Experience in healthcare, senior living, assisted living, PACE, skilled nursing, insurance billing, or accounts receivable is preferred.

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