Sr Director, Global Customer Services - (USA REMOTE) Job at Danaher, Cortland, NY

  • Danaher
  • Cortland, NY

Job Description

Senior Director leading SCIEX's global customer service organization across multiple regions. Accountable for customer experience, quote-to-book operations, contract administration, and revenue enablement while driving operational excellence through continuous improvement and technology deployment.

Responsibilities

  • Lead and develop global customer service organization spanning Americas, EMEA, and Asia-Pacific regions
  • Own quote-to-book operations, customer inquiries, order management, and contract administration end-to-end
  • Design and execute global customer service strategy with measurable outcomes in experience, engagement, and cost
  • Drive operational excellence initiatives using continuous improvement principles to reduce complexity and friction
  • Oversee technology and AI deployment roadmap including CPQ, ERP, and automation implementation

Requirements

  • Proven experience leading large global customer service or operations organizations
  • Track record driving customer experience improvements and operational excellence
  • Expertise in quote-to-book, order management, and contract lifecycle administration
  • Strong financial acumen and accountability for revenue-impacting operations
  • Experience implementing enterprise systems (CPQ, ERP, order management)
  • Leadership capability across multiple regions and time zones
  • Familiarity with Danaher Business System or similar continuous improvement methodologies

Job Tags

Contract work

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